Texting STOP is a legally recognized, FCC-confirmed method of revoking consent. Every text you received after that may be a separate TCPA violation — no proof of financial harm required.
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Describe what happened and when you sent STOP.
Every text received after your STOP message is a separate federal violation. Each one is worth $500–$1,500.
Example thread — evidence to screenshot
When you text STOP, the company is legally required to honor it, and federal rules give it no more than 10 business days to do so. The Federal Communications Commission (FCC) has confirmed that consumers may revoke consent at any time through any reasonable means — and texting STOP is the most explicit, unambiguous opt-out possible.
FCC Ruling
FCC Declaratory Ruling, CG Docket No. 02-278 (2015)
“Consumers have the right to revoke their prior express consent at any time and through any reasonable means. A consumer may orally revoke consent during a call, send a letter, use a standard opt-out mechanism such as 'STOP', or use any other reasonable means.”
Companies that run compliant SMS programs must have opt-out systems that work reliably. “Our system had a glitch” is not a valid legal defense when you sent STOP and continued receiving texts.
Florida has its own telemarketing law, the Florida Telephone Solicitation Act (FTSA). For marketing texts, it sets out exactly what a company must do once you reply STOP: stop sending text solicitations within 15 days. It may send you one text confirming it got your request, and nothing after that.
Florida Statute
Fla. Stat. § 501.059(10)(c)
“A called party may bring an action under this section only if the called party does not consent to receive text messages from the telephone solicitor and the telephone solicitor continues to send text messages to the called party 15 days after the called party provided notice to the telephone solicitor to cease such text messages.”
That is why your STOP reply and its date matter so much. If a company kept sending marketing texts more than 15 days after you replied STOP, you may have a claim under Florida law as well as federal law. Keep the full thread so the dates are easy to see.
This is not one claim — it could be many. Each text you received after sending STOP is potentially a separate $500–$1,500 violation. Count your texts carefully.
Based on $1,500 per willful violation. Each text counted separately. Results may vary.
Your screenshot is the single most important piece of evidence in a STOP request violation case. Here's exactly what you need to capture — do this before your message thread scrolls away:
Some of the reports we hear most often come from a few kinds of businesses. You may have given your number once, for a quote, a test drive, a consultation or an appointment, then replied STOP and kept getting marketing texts and calls. If that sounds familiar, you may have a claim, and the details below are what we look at first.
Sale alerts, trade-in offers and "your car is ready to upgrade" texts that keep coming after you replied STOP or told a salesperson to take you off the list.
What to save: The dealership's name, the salesperson if you know it, and the date you first gave your number (test drive, online quote, service visit).
Repeated calls and texts about free solar quotes, rebates or a "home assessment", even after you asked them to stop.
What to save: Every number that contacted you, the company names they used, and any appointment or quote they referred to.
Promotions for treatments, memberships and "limited time" specials that continue after you unsubscribed or replied STOP.
What to save: The spa's name, any visit or booking that gave them your number, and the unsubscribe or STOP message you sent.
Appointment deals, "we miss you" offers and holiday promotions that keep arriving after you replied STOP.
What to save: The salon's name, any appointment or sign-up that gave them your number, and your STOP reply with its date.
Not one of these? Similar rules can apply to other businesses that kept marketing to you after you opted out. Whether you have a claim depends on the facts, such as how they got your number and what the messages were about, so send us what you have and we will review it for free.
Asking a caller to stop, telling a live agent to take you off their list, or pressing the opt-out option on a recorded call can also count as revoking consent. If the marketing calls kept coming, keep a record of each one. Read more on our robocall page.
No proof of financial harm required.
The TCPA provides statutory damages specifically so you can recover without proving out-of-pocket losses. The ignored opt-out is the violation the law was written to address.
You Texted STOP. Now Let Us Make Them Pay.
Count your texts. Each one after STOP could be worth $1,500. Free review — 24 hours.
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